Terms and Conditions

Your Relationship with Aura Byte Tech

Your use of Aura Byte Tech mobile, services, accessories, and web sites is subject to the terms of a legal agreement between you and Aura Byte Tech, whose principal place of business is at [Insert Your Business Address Here] . This document explains how the agreement is made up, and sets out some of the terms of that agreement.

Unless otherwise agreed in writing with Aura Byte Tech, your agreement with Aura Byte Tech will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the general terms.

1. Accepting the Terms

In order to use the services, you must first agree to the terms. You may not use the services if you do not accept the terms.

2. Clicking to Accept or Agree to the Terms

Where this option is made available to you by Aura Byte Tech in the user interface for any service; or by actually using the services. In this case, you understand and agree that Aura Byte Tech will treat your use of the services as acceptance of the terms from that point onwards.

You may not use the services and may not accept the terms if:

You are not of legal age to form a binding contract with Aura Byte Tech, or

You are a person barred from receiving the services under the laws of Bangladesh.

3. Your Passwords and Account Security

You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the services.

Accordingly, you agree that you will be solely responsible to Aura Byte Tech for all activities that occur under your account.

If you become aware of any unauthorized use of your password or of your account, you agree to notify Aura Byte Tech immediately.

4. Site Content

You acknowledge that the site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material that are protected by copyrights, trademarks, or other proprietary rights.

All content is copyrighted as a collective work under the Bangladesh Copyright laws and we own a copyright in the selection, coordination, arrangement, and enhancement of such content.

You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the content, in whole or in part.

In addition to the foregoing, use of any software content shall be governed by the software license agreement accompanying such software, if any.

Online pricing and offers valid for online customers only.

5. Advertisements

Some of the services are supported by advertisements and sales promotions.

The manner, mode and extent of advertising by Aura Byte Tech on the services are subject to change without specific notice to you.

In consideration Aura Byte Tech granting you access to and use of the services, you agree that Aura Byte Tech may place such advertising on the services.

6. Trademarks

Aura Byte Tech and ABT (if applicable) are our trademarks and service marks. All other trademarks, product names, and company names and logos appearing on the site are the property of their respective owners.

7. Submissions

If you submit, post or otherwise send us any information, content or materials including, without limitation, comments, reviews, data, text, messages, files, images, photographs, videos, audiovisual works, other persons' names, likenesses, voices, usernames, profiles, actions, appearances, performances and/or other biographical information or material, and any other materials, as well as links to data, text, files, images, photographs, videos, audiovisual works, shall be entitled to unrestricted use of such submissions for any purpose at all, commercial or otherwise, without the requirement of any further permission from or payment to you or to any other person or entity.

No submission shall be subject to any obligation of confidentiality on our part and we shall not be liable for any use or disclosure of any submission.

8. Payment and Billing

You must select a payment method to pay us for any purchases you make from us.

We or our authorized billing agents are authorized to charge your designated payment method.

We may submit charges incurred under your account for payment; and you will be responsible for such charges, even if your membership is cancelled or terminated.

You agree that we may charge your payment method for all amounts due to us without additional notice or consent unless required otherwise by law.

You are responsible for all charges incurred under your account made by you or anyone who uses your account.

All purchases for mobile, services, accessories, and all subscriptions are final and nonrefundable.

You must notify us about any billing problems or discrepancies within 3 days after they first appear on your statement.

In case of Order cancellation, the mode of refund will be done through our designated payment gateway or bank transfer within 14 working days.

All bank discount/cashback offers will be subjected to direct purchase. Any bank discount/cashback offers won't be applicable while using EMI facility.

9. Proof of Identification

Aura Byte Tech reserves the right to ask for defined proof of identification at the time of delivery. Failure to provide the same to either Aura Byte Tech or any of its associates, can lead to cancellation of the order. In case of any gift items, the customer who has made the transaction online will have to provide his/her proof of identification.

Warranty Policy

1. Warranty Coverage

Aura Byte Tech provides a standard warranty period (as mentioned on the product page) for smartphones and IT products purchased through our authorized sales channels.

Covered under warranty:

Manufacturing defects in hardware components.

Software issues (Operating System Malfunctions).

Non-functioning buttons, microphone, speaker, charging port, etc., due to defects.

Display issues unrelated to physical damage.

Battery performance issues (excluding natural degradation).

Not covered under warranty:

Physical damage, including cracks, dents, or scratches.

Fire, sand, or liquid damage.

Unauthorized repairs or modifications.

Third-party app malfunctions.

Normal wear and tear.

Accidental or intentional damage.

2. Warranty Claim Process

Proof of Purchase: Provide the original purchase invoice or receipt.

Device Inspection: Visit our authorized service center for assessment.

Claim Approval: If covered, the device will be repaired or replaced at no cost.

Processing Time: Customers will be informed of the expected turnaround time.

Loyalty Program Terms & Conditions

1. Eligibility

Customers are eligible to join the loyalty program upon making a minimum purchase of BDT 30,000.

2. Earning Points

Points are awarded based on the value of eligible purchases made at our stores.

Points will be credited to the customer's loyalty account after each qualifying purchase.

3. Redeeming Points

100 points = BDT 1 when redeemed.

Points can only be redeemed for purchases made at our physical stores.

Redemption is subject to a minimum purchase requirement.

4. General Conditions

Loyalty points are non-transferable, non-refundable, and cannot be exchanged for cash.

The company reserves the right to amend or terminate the loyalty program at any time without prior notice.

The company's decision regarding point allocation and redemption will be considered final.

By participating in the loyalty program, customers agree to these Terms & Conditions.