Refund & Return Policy

At AR Motors | AIKO, we are committed to supplying quality automotive engines, transmissions, glass, spare parts, and related products. We understand that compatibility and product condition are especially important when purchasing automotive parts.

Please read this Refund & Return Policy carefully before placing an order.

1. Return Eligibility

A product may be eligible for return if:

• You received a product different from the item you ordered.

• The product was damaged during delivery and the damage was reported promptly after receiving it.

• The product has a verified defect that existed before installation or use.

• We confirmed compatibility based on the vehicle information you provided, but the supplied product is found to be incompatible.

• AR Motors | AIKO has otherwise approved the return.

All returns are subject to inspection and approval.

2. Vehicle and Parts Compatibility

Customers are responsible for providing accurate vehicle information before ordering, including where applicable:

• Vehicle make and model

• Production year

• Chassis/VIN number

• Engine code

• Transmission code

• OEM/part number

• Photos of the existing part

Automotive parts can differ between vehicles even when the model name or engine displacement is the same.

If an incorrect product is ordered because the customer provided incomplete or inaccurate vehicle, engine, chassis, or part information, the product may not qualify for a refund or free return.

We strongly recommend confirming compatibility with our team before placing an order for an engine, transmission, glass, electrical component, or other model-specific part.

3. Engines and Transmissions

Engines and transmissions are specialized automotive components and are subject to additional return conditions.

Before installation, customers or their technicians should verify:

• Engine or transmission code

• Mounting points

• Sensors and connectors

• Wiring compatibility

• ECU-related requirements

• Transmission compatibility

• Included accessories and components

• General physical condition

An engine or transmission should not be installed if there is an obvious compatibility issue.

Claims related to an engine or transmission may require inspection, diagnostic information, photographs, videos, installation records, or a report from a qualified technician.

4. Used and Reconditioned Products

Some engines, transmissions, and automotive parts sold by AR Motors | AIKO may be used, imported used, or reconditioned.

Normal cosmetic marks, discoloration, minor surface corrosion, or other reasonable signs of previous use are not necessarily considered defects.

The condition and included components of used products may vary. Customers should review the product description, photographs, and confirmed specifications before purchasing.

5. Non-Returnable Items

Unless the product is defective, incorrectly supplied by us, or otherwise approved for return, the following items may not be eligible for return:

• Products that have been installed, modified, opened, dismantled, or altered

• Products damaged due to incorrect installation

• Products damaged due to misuse, accident, overheating, insufficient lubrication, or improper maintenance

• Electrical or electronic components that have been installed or connected

• Custom-ordered or specially sourced products

• Custom-cut or specially ordered automotive glass

• Products with removed, altered, or damaged serial numbers, identification marks, warranty seals, or labels

• Consumable products after opening or use

• Products returned incomplete or with missing supplied components

6. Damaged or Incorrect Products

Please inspect your order as soon as it is received.

If the product arrives damaged or you receive an incorrect item, contact AR Motors | AIKO as soon as reasonably possible.

For verification, we may request:

• Order or invoice number

• Photos of the package

• Photos and/or video of the product

• Shipping label

• Product identification or part number

• A description of the issue

Please keep the original packaging until the claim has been reviewed.

7. Installation

Engines, transmissions, and safety-critical automotive parts should be installed by a qualified mechanic or technician.

AR Motors | AIKO may not be responsible for damage caused by incorrect installation, unsuitable fluids, incorrect wiring, overheating, modification, improper use, or failure to follow appropriate installation procedures.

Where relevant, installation documentation may be requested when reviewing a warranty or return claim.

8. Return Process

Before returning any product, please contact AR Motors | AIKO and obtain return approval.

Do not send a product back without prior authorization.

Once approved:

1. The product must be securely packaged.

2. All supplied components and accessories must be included.

3. Proof of purchase should be provided.

4. The product must be returned according to the instructions provided by our team.

Receiving a returned product does not automatically mean that a refund has been approved. The item will first be inspected.

9. Inspection and Refund

After receiving the returned product, our team will inspect its condition and verify the reason for return.

If the return is approved, the applicable refund will be processed using an agreed payment method.

Original delivery, installation, removal, diagnostic, transportation, or other service costs may not be refundable unless AR Motors | AIKO agrees otherwise or applicable law requires it.

Any applicable deductions will be explained before the refund is finalized.

10. Return Shipping Costs

If a return is required because AR Motors | AIKO supplied an incorrect product or a verified defect existed before delivery, we will determine the appropriate return arrangement with the customer.

For returns caused by customer error, change of mind, incorrect information supplied by the customer, or other non-defect reasons, return transportation and related costs may be the customer's responsibility.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

An order may be cancelled before it has been shipped or specially sourced. Once an order has been dispatched, imported, custom ordered, or prepared specifically for the customer, cancellation may be restricted or subject to applicable costs.

12. Warranty Claims

A product warranty, where offered, is separate from the general return policy.

Warranty duration and coverage may vary depending on the product. Any applicable warranty terms should be confirmed at the time of purchase.

A warranty does not automatically cover damage caused by incorrect installation, accidents, overheating, misuse, modification, lack of maintenance, or external components.

13. Refund Processing Time

Approved refunds will be initiated within a reasonable period after inspection and approval.

The time required for the funds to appear in your account may depend on the bank, payment gateway, mobile financial service, or original payment method.

14. Our Right to Review Claims

AR Motors | AIKO reserves the right to inspect returned products and supporting evidence before approving a return, replacement, or refund, subject to applicable consumer protection laws.

We may reject claims where there is reasonable evidence of misuse, unauthorized modification, incorrect installation, or damage occurring after delivery.

15. Contact Us

For return, refund, compatibility, or warranty assistance, please contact:

AR Motors | AIKO
Phone: +8801XXXXXXXXX
Email: info@armotors.com
Website: www.armotors.com

When contacting us regarding a return, please provide your order number and relevant product details so we can assist you efficiently.

Last Updated: September 2026